Returns Policy

At Gen-Biotic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns policy to ensure your shopping experience remains pleasant and hassle-free.

1. Returns Eligibility

  • You have the right to return any item within 14 days of receiving your order.
  • Items must be returned in their original condition, unused, and in their original packaging with all tags and labels attached.
  • Some items may be non-returnable due to hygiene reasons .

2. How to Return an Item

  • Contact our customer service team at info@gen-biotic.com within 14 days of receiving your order to initiate a return. Please include your order number and the reason for the return.
  • Our team will provide you with a return authorization and instructions on how to return the item.
  • Ensure the item is securely packaged and include your order number inside the package.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a tracked service to ensure safe delivery.
  • For faulty or incorrect items, please contact our customer service team, and we will provide a prepaid return label.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you via email.
  • If your return is approved, a refund will be processed to your original method of payment within 14 days.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Faulty Items

  • If you receive a damaged or faulty item, please contact our customer service team immediately at info@gen-biotic.com with your order number and details of the issue. We will arrange for a replacement or refund as soon as possible.

7. Contact Us

If you have any questions about our returns policy, please contact our customer service team at info@gen-biotic.com. We are here to help!

Your Consumer Rights

This returns policy is in addition to your statutory rights under UK consumer law.