Returns Policy

At Gen-Biotic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns policy to ensure your shopping experience remains pleasant and hassle-free.

1. Returns Eligibility

  • You have the right to return any item within 14 days of receiving your order.
  • Items must be returned in their original condition, unused, and in their original packaging with all tags and labels attached.
  • Some items may be non-returnable due to hygiene reasons .

2. How to Return an Item

  • Contact our customer service team at within 14 days of receiving your order to initiate a return. Please include your order number and the reason for the return.
  • Our team will provide you with a return authorization and instructions on how to return the item.
  • Ensure the item is securely packaged and include your order number inside the package.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a tracked service to ensure safe delivery.
  • For faulty or incorrect items, please contact our customer service team, and we will provide a prepaid return label.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you via email.
  • If your return is approved, a refund will be processed to your original method of payment within 14 days.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Faulty Items

  • If you receive a damaged or faulty item, please contact our customer service team immediately at with your order number and details of the issue. We will arrange for a replacement or refund as soon as possible.

7. Contact Us

If you have any questions about our returns policy, please contact our customer service team at We are here to help!

Your Consumer Rights

This returns policy is in addition to your statutory rights under UK consumer law.