Returns Policy

Thank you for shopping with us! We want you to love your purchase, but if you need to return an item, please review our returns policy below.

Eligibility for Returns

• Time Frame: You have 30 days from the date of purchase to initiate a return.
• Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Non-Returnable Items: Some items are non-returnable, including:
  • Gift cards
  • Personalised items
  • Downloadable software products

How to Initiate a Return

1. Contact Us: Email our customer service team at info@gen-biotic.com with your order number and reason for the return.
2. Return Authorization: We will provide you with a Return Authorisation (RA) number and further instructions.
3. Package Your Return: Securely package the item, include the RA number, and ship it back to us.

Return Shipping

• You are responsible for return shipping costs unless the item is defective or we made an error in your order.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over £75.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 5-10 business days.

Exchanges

• If you would like to exchange an item for a different size or colour, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receipt for a replacement or full refund.

Contact Us

If you have any questions or concerns regarding your return, please reach out to us at info@gen-biotic.com.